Privacy Policy
Introduction
Out of Body Jewellery regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Out of Body Jewellery users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact our support at [email protected]
Collection of Information
In order to use the Out of Body Jewellery website, we may require information from you in order to provide the best service possible.
In order to use the Out of Body Jewellery website and provide our products and services, we may collect personal and technical information from you.
Information may be collected directly from you when you place an order, create or use an account, contact us through our contact forms, email or other correspondence, or otherwise provide information to us.
We may also collect certain information automatically when you use our website. This may include information associated with website orders and transactions, account activity, essential cookies, server and request logs, IP addresses, browser and User-Agent information, network information, and technical or security information processed through services such as Cloudflare, hCaptcha and Cloudflare Turnstile.
Payment providers may also receive information necessary to process and verify payments, depending on the payment method you select.
The information we collect is limited to what is reasonably necessary to operate our website, provide our products and services, process transactions, communicate with you, maintain website security, prevent abuse, and meet our legal and business obligations.
Use of Collection Information
Any details collected from Out of Body Jewellery customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure transport layer technology (TLS). When Credit Card details are collected, we simply pass them on in order to be processed as required. We do not retain complete payment card details on our own systems.
Out of Body Jewellery also provides third party payment methods such as PayPal Express, Afterpay, Stripe, WooPay, Google and Apple to our customers.
A payment service may receive data such:
- Name
- Order/transaction information
- Amount
- Payment token/details
- IP address or other technical information
depending on the payment method.
Out of Body Jewellery does not store information such as card details from them. It is the responsibility of PayPal and other selected payment processors to ensure your privacy and information are protected. Please read their terms of service for more information.
We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it and use PCI-compliant payment services where applicable.
If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address). If you would like to use our on site card processing service we may require financial information (such as credit card number, expiration date), which is never stored on our site and passed immediately and securely to our banks payment processor.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Out of Body Jewellery uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Out of Body Jewellery does not share any information with third parties for any unknown or unrelated uses.
Payment Processors
Out of Body Jewellery may use third-party service providers where necessary to operate our website, process transactions, provide essential services, or support our business operations. We may disclose or make available personal information to these providers only to the extent reasonably necessary for them to provide the relevant service.
Our third-party service providers may process personal information in accordance with their own privacy policies and applicable contractual obligations. Where we engage a provider to process personal information on our behalf, we take reasonable steps to require that information to be used only for the purposes for which it was provided and to be protected appropriately.
For payment processing, our current third-party providers include PayPal, Google, Apple, Afterpay, WooPay (Automattic), and Stripe. Depending on the payment method you select, relevant payment, billing, contact, transaction, and technical information may be provided to the applicable payment provider to process and verify your payment.
Paypal Privacy Policy
Afterpay Privacy Policy
Stripe Privacy Policy
WooPay(Automattic) Privacy Policy
Apple Pay Privacy Policy
Google Pay Privacy Policy
You can find further information about how these providers handle personal information in their respective privacy policies.
Security, Performance & Content Providers
We use Cloudflare to provide website infrastructure, security, performance and content-delivery services.
This service may process technical information associated with requests to our website, which may include IP addresses, browser and User-Agent information and network information. This information is processed for purposes such as delivering content, maintaining website performance, detecting and mitigating malicious activity and protecting the website from abuse.
We also use CAPTCHA and bot-detection services, including hCaptcha and Cloudflare Turnstile, to help distinguish legitimate users from automated or abusive traffic. These services may process technical and behavioural information about your device, browser, network connection and interaction with the website for security and verification purposes. Depending on the service and configuration, this may include information such as your IP address, User-Agent, network or browser characteristics, and interaction or behavioural signals.
These services receive information only necessary to perform their security functions on our behalf.
hCaptcha Privacy Policy
Cloudflare Turnstile Privacy Policy
For more information about how these providers process information, please refer to their respective privacy policies.
International Service Providers
Some of the aforementioned third-party service providers are located outside Australia, New Zealand & Canada or may process or store personal information outside Australia, New Zealand & Canada. This may include providers located in the United States and other jurisdictions.
Where personal information is processed outside Australia, New Zealand & Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored. We take reasonable steps to ensure that personal information provided to third-party service providers is handled appropriately and protected in accordance with applicable privacy requirements.
Cookies
We use cookies solely for essential state management, such as maintaining your login session and keeping track of information necessary for the website to function correctly. These cookies are not used for advertising, analytics, cross-site tracking, or behavioural profiling.
Links
Links on the Out of Body Jewellery site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of outofbody.com.au.
Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us at [email protected]. We will investigate and respond to your complaint within a reasonable period. If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.